Personal data protection

Personal Data Processing Policy applicable from 7/8/2024

1. WHAT CAN YOU FIND HERE AND WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

Here, you will read about the processing of your personal data in connection with your visit to the web site https://www.campiri.cz/ and https://www.campiri.com (hereinafter the "Web"), the use of the application available to registered users of the Web on the basis of the user account registration (hereinafter the "Application") and the order of the arrangement of the rental of campervans and recreational vehicles and the purchase of goods through the online shop available at: https://shop.campiri.com/ (hereinafter also referred to as the "E-shop").

We, Campiri s.r.o., Company Registration No.: 09283447, registered office at Rozkošného 762/5, Smíchov, 150 00 Praha 5 (hereinafter "Campiri"), as a controller of your personal data, are responsible for the processing of your personal data.

Car rental companies that rent vehicles to you are separate data controllers and we are not responsible for the way they handle your personal data. This applies also in the case that we arrange e.g. insurance or other financial services for you.

2. WHAT PERSONAL DATA CAN WE PROCESS ABOUT YOU?

We can process various categories of personal data about you for various purposes.

In particular, the categories are:

• address details (e.g. permanent address, mailing addres, billing address);
• contact details (e.g. e-mail address, telephone number);
• identification data (e.g. name, surname, Company Registration Number, date of birth, information about the driving licence, driver´s licence number, sex);
• identification data of your device (IP/Mac address);
• information about the contract and its performance (e.g. date of execution of the contract, identification of a car rental company, vehicle, rental period, complementary services, booking deposit amount, cancellation of a booking);
• information about the satisfaction with services (e.g. rating of services);
• information about a vehicle (e.g. type of the vehicle, required rental period);
• content of the communication (e.g. content of a question, e-mail communication);
• login data (e.g. user name, password);
• information about the rate and manner of using services (e.g. history of orders);
• information about your behaviour on the web (by means of cookies or other trackers);
• information required for payments and entering them into books (e.g. account number, bank code, IBAN, SWIFT, payment card number).

3. HOW DO WE PROCESS YOUR PERSONAL DATA?

Your personal data can be processed to various extent and for various purposes, which are listed below. The main purpose of processing your data is to send you suitable offers and simplify the requesting and booking process by ensuring you do not have to enter your data repeatedly.

If we process your data based on legitimate interest, you are entitled to object to the processing. If the objection is legitimate, we will cease further processing.

If we process your personal data based on your consent, you may withdraw it at any time, including by unsubscribing from commercial messages by clicking on the link provided in each commercial message.

A. VISITING THE WEBSITE

When you visit our web site, we automatically process your personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

You can simply change the technical settings of the use of cookies directly in your browser.

B. REGISTRATION AND ADMINISTRATION OF A USER ACCOUNT

In order to enter your request for a recreational vehicle or campervan via the Application, you must register on the Web in order to create a user account in the Application. In that case, we process personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

If you want to send a request for our services offered on the Web, you have to register in order to create a user account in the Application. For that purpose, you give us data on a voluntary basis. Upon registration, a contract for the use of the Application is made between you and Campiri. Therefore, data processing is a contractual requirement, and you cannot make the request for our services without providing those data.

If you gave your consent, we can send you also offers of our products and services or third-party products and services (e.g. insurance companies), including tailored offers.

We want to improve our services continuously. Therefore, we need your personal data to create analyses and statistics about the use of the Application and to find out your satisfaction in the form of questionnaires. You may object to such processing too.

C. REQUEST AND ARRANGEMENT OF THE VEHICLE RENTAL

On our Web, you can choose a recreational vehicle or campervan and send us a request according to your needs. If the vehicle is available, we will enter into a contract (online via the Application) and we will arrange the rental of the vehicle for you. In that case, we process your personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

If you send us a request, we will process your personal data provided at the registration in the Application in order to check the availability of the vehicle and/or insurance or other supplementary services, to arrange the rental of the vehicle, insurance or other supplementary services, and to enter into a brokerage contract with you. For those purposes, you provide the data on a voluntary basis. However, their processing is a contractual requirement and we cannot provide the brokerage service without them. We have to meet statutory duties as well.

In case of any dispute, we are entitled to protect our legal interests and defend ourselves. 

In addition, we process your personal data in order to be able to offer you our products and services tailored to your needs. 

If you gave your consent, we can also offer you third-party products and services (e.g. insurance companies).

We want to improve our services continuously. Therefore, we enable you to inform us that you want us to use the personal data provided for entering into the brokerage agreement (such as your driving licence data) also for other contracts made with you. We need your personal data to create analyses and statistics on using our services and finding out your satisfaction in the form of questionnaires. You may object to such processing too.

D. SUBMITTING A REQUEST VIA THE CONTACT FORM

If you submit a request through the contact form on the Web, we may also process your personal data to contact you with offers of our products and services (relating to the rental or arrangement of campervan and caravans rental - and the related services of the Sharing without Worry, vehicle purchase advice, campervan parts and accessories, service and road trip tips, as well as the sale of Campiri merchandise and campervan rental gift vouchers) tailored to your needs. If you do not wish to receive these offers regarding our products and services, simply tick the box "I do not wish to receive Campiri news and information about your products and services".

A summary of how we handle your personal data:

E. VERIFICATION OF PROVIDED DATA AND SOLVENCY OF A REGISTERED USER OR CUSTOMER

In order to prevent any frauds and unpaid debts, Campiri is entitled to check the data provided by the customer and verify the solvency of the registered user or customer with a booking during the existence of the booking contract, by searching them in public registers, and enter the data in the records of data about the contractual relationship with the person. In that case, we process personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

F. SUBSCRIBE TO THE NEWSLETTER

On the Web, or in personal meetings with us you can subscribe to newsletters even without having to request a vehicle. In this case, we process your personal data to the extent, for the purpose, for the time and on the legal grounds (legal title) specified below:

You provide the personal data on a voluntary basis. Without providing them, however, we cannot send you newsletters. If you do not wish to receive newsletters anymore, you can simply unsubscribe directly by e-mail or by sending an email to the Administrator at [email protected].

Based on your consent to receive commercial communications, you will receive commercial communications to your email address regarding our products and services relating to

• renting or arranging the rental of campervans, motorhomes and caravans - and the related services Sharing without Worry, advice on buying a vehicle, a range of motorhome parts and accessories, servicing and tips for road trips, as well as the sale of Campiri promotional products and gift vouchers for campervan hire, and
• about products and services of companies belonging (i.) to group of FWC - FreewayCamper GmbH, with registered office at Thomas-Wimmer-Ring 14, 80538 Munich, Federal Republic of Germany, registered in the Commercial Register of the Local Court of Munich under HRB 253050 (currently in particular FWC - FreewayCamper GmbH, Campiri s.r.o., FWC - FreewayCamper Italia S.R.L, with its registered office at VIA BAGUTTA 13 - 20121 - Milano, Italy, registered in the Commercial Register of Milano under No. 2643643, VAT No.: 12145770967, FWC - FreewayCamper Polska Sp. z.o.o. with its registered office at Huculska 6, 00-730 Warsaw, Poland, registered in the Commercial Register of Poland under No. KRS 0000952023, and other companies in which FWC - FreewayCamper GmbH or Campiri s.r.o. owns or will own a business share) and (ii.) the Nomiverse s.r.o. group (currently, in particular Nomiverse s.r.o, ID No.: 09747044, Dokempu s.r.o., ID No.: 13980068, Nomivans Campers s.r.o., ID No.: 07749562, Smart Camper s.r.o., ID No.: 10967257, Boomcampers s.r.o., ID No.: 09917802, Iguana Technology s.r.o., ID No.: 04021126 and other companies in which Nomiverse s.r.o. owns or will own a business interest) (the "Group").

G. PARTICIPATION IN THE COMPETITION ANNOUNCED BY CAMPIRI

It is also possible to subscribe to commercial communications in connection with participation in competitions announced by Campiri at international exhibitions and trade fairs by giving consent to receive commercial communications and the processing of personal data for marketing purposes. On the basis of your consent, we process your contact details for the purposes of participation in the competition. In this case, we process your personal data to the extent, for the purpose, for the period and on the basis of the authorisation (legal title) specified here:

H. PURCHASE ON THE E-SHOP

In connection with the purchase of goods via the E-shop, Campiri as the operator of the E-shop processes your personal data mainly for the purpose of concluding and performing the purchase contract. We need the information you give about yourself when filling in the order form and when concluding the contract, and which we collect during the performance of the contract, in order to be able to perform the contract properly. You provide the information voluntarily, however, the purchase contract cannot be concluded without obtaining it.

In this case, we process the following personal data of the buyer: name and surname, billing/shipping address if different, e-mail address, telephone number, data necessary for the payment and payment accounting - account number, bank code, IBAN, SWIFT, credit card number. Campiri, as the seller, processes these personal data for the purpose of exercising the rights and obligations under the purchase contract, for the delivery of the goods via the selected carrier, for the fulfilment of legal obligations, in particular in the field of consumer protection, accounting and taxation, and for the defence of the seller's legal interests.

In the event of a dispute, the Seller has the right to enforce and defend its legal interests.

In connection with your purchase on the E-shop, we process your personal data to the extent, for the purpose, for the period and for the authorisation (legal title) specified here:

If you have entered into a purchase contract through our E-shop or otherwise requested specific goods, we may also process your personal data in order to be able to address you with offers of our products and services (relating to gift vouchers, promotional goods - Campiri logo clothing, Campiri tin and other promotional goods) tailored to your needs. If you do not wish to receive these offers regarding our products and services, simply tick the box "I do not wish to receive information and offers from your e-shop by email".

We also want to keep improving our services. Therefore, we are interested in using your personal data collected at the conclusion of the contract to create analyses and statistics on the use of our services.

We may also ask you about your satisfaction with our services and evaluate the resulting information. You can also object to this processing. If justified, we will stop processing your personal data for the individual purposes.

A summary of how we handle your personal data:

I. CONTACT CAMPIRI

If you want to help with any issue concerning the Campiri service, do not hesitate to contact us. In that case, we will process your personal data to the extent, for the purpose and on the legal grounds (legal title) specified below:

You give us these personal data on a voluntary basis, whether in the contact form or by e-mail or phone. Without them, we might not be able to answer all your questions. You may object to the processing of your personal data for the purposes of answering the question. If it is legitimate, we will stop processing.

J. PARTNERSHIP

If you are our P2P partner or partner operator of a car rental company on the basis of a cooperation agreement, brokerage agreement or rental agreement and you are also a data subject within the meaning of Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 and Act No 110/2019 Coll., on the processing of personal data, as amended, we may process the following categories of personal data about you:

• identification data (name, surname, date of birth, ID number), 
• contact details (telephone, e-mail), 
• address details (permanent address, delivery address if applicable), 
• vehicle identification data (vehicle type, registration number, VIN code), 
• geolocation of the vehicle,
• information about the contract and other related data resulting from the contract (date of conclusion of the contract, duration of the contract and provision of services), 
• where applicable, data on the owner or operator of the vehicle and data proving the relationship of the owner/operator to the vehicle (i.e. data from the technical or driving licence), 
• data from the insurance contract and contract for the provision of assistance services,
• the data necessary for the execution of the payment information required for payments and entering them into books (e.g. account number, bank code, IBAN, SWIFT, payment card number).

We process this personal data to the extent necessary for the performance of the contract in question, for the purpose, for the period and on the basis of the authorisation (legal title) specified herein:

In addition, we need your data in order to comply with our legal obligations under EU law, EU regulations or subordinate legislation.

On the basis of Council Directive (EU) 2021/514 of 22 March 2021 amending Directive 2011/16/EU on administrative cooperation in the field of taxation and Law 164/2013 Coll, on international cooperation in tax administration, as amended (DAC 7), starting from 1 January 2023, Campiri, as the platform operator and data controller, is obliged to collect, store for a statutory period of time, and always, by 31 January of the calendar year following the reporting period, to transmit to the Financial Administration of the Czech Republic data on the partner to the extent provided by Act No. 164/2013 Coll., on international cooperation in tax administration, as amended.

In connection with DAC 7, the Campiri is obliged to provide the partner with the data it provides in the notification to the Czech Tax Administration by 31 January of the calendar year following the notified period.

4. WHO MAY ACCESS YOUR PERSONAL DATA?

Based on circumstances, your personal data may be disclosed to various persons, most often to our suppliers. As various recipients can vary from time to time, you can find only their categories below:

If the persons, whom we disclose your personal data to, are our processors, we will ensure that your personal data are protected sufficiently. If you wish to know whom, when and for what purpose your personal data have been disclosed to, we will be happy to oblige.

5. WHAT ARE YOUR RIGHTS AND HOW THEY CAN BE EXERCISED?

Here you will find out your rights with respect to the processing of your personal data. You may exercise the rights with respect to Campiri in any way you prefer. However, in all cases, there must be a way to check that the request is filed by you.

If you want to get a reply as soon as possible, please send your request to [email protected].

RIGHT TO WITHDRAW THE CONSENT TO THE PROCESSING OF PERSONAL DATA

If your personal data are processed on the basis of your consent, you may withdraw it at any time, simply e.g. by sending e-mail to [email protected].

You can withdraw your consent to the sending of commercial messages simply by unsubscribing from commercial messages by e-mail.

RIGHT OF ACCESS

You have the right of access to personal data processed about you. At the same time, you have the right to be informed what personal data have been processed about you, for how long, what the purposes of such processing are, whom they are disclosed to and whether they are used for automated decision-making (and/or how this automated decision-making works).

The copy of your personal data will be provided to you free of charge. Only in case that you request multiple copies, we may ask you to pay the inevitable costs of their disclosure.

RIGHT TO RECTIFICATION

If you find out that incomplete or incorrect personal data about you have been processed, you have the right to have them rectified or, if the purpose of the processing of such personal data requires so, you have the right to have them completed.

RIGHT TO ERASURE

You have the right to erasure of your personal data processed about you. In order to be entitled to request such erasure, you must have one of the following reasons:

• your personal data are not required for the purpose, for which they were collected or processed;
• your personal data are processed unlawfully;
• you have withdrawn your consent on the basis of which your personal data had been processed, and there is no other legal title for further processing of such data;
• you object to the processing of your personal data, which are processed on the basis of a legitimate interest of Campiri, and Campiri is unable to prove that its legitimate interest prevails over your right to erasure;
• there is a statutory reason that requires these personal data be erased;
• personal data of a child are processed without a parent´s consent to such processing.

It may happen that your personal data cannot be erased on the basis of your withdrawal of the consent to the processing of personal data or on the basis of your request for erasure of personal data. In particular, it is the case when the processing of your personal data is required by law. When such a situation occurs, you will be informed about the reason, why your personal data cannot be erased.

RIGHT TO PORTABILITY

You also have the right to portability. If you have provided your personal data to Campiri on the basis of consent or prerequisite for the execution and performance of the contract, and they have been processed by automated means, you may ask for providing those personal data that meet these conditions. They will be provided in a standard, structured and machine-readable format. If it is technically feasible, the data will be forwarded to another controller selected by you upon your request.

RIGHT TO RESTRICTION OF PROCESSING

If you think your personal data are incorrect, you have the right to request the restriction of processing of your personal data for the time required for the verification of their accuracy and rectification, if appropriate.

You may also exercise this right in the following cases:

• processing of your personal data is unlawful, but you do not wish your personal data be erased;
• your personal data are not required for the purpose for which they have been collected, but you insist on their processing (especially on keeping them) for determination, execution or defence of your legal claims;
• you have objected to the processing of your personal data on the basis of a legitimate interest, the restriction of processing in this case being valid for the time required for determination of whether the legitimate interest of Campiri prevails over your right to request that your personal data not be further processed.

RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON THE BASIS OF A LEGITIMATE INTEREST

If your personal data are processed on the basis of a legitimate interest, you are entitled to object to such processing. On the basis of such an objection, it will be assessed whether Campiri really has a legitimate interest in processing your personal data for that purpose or whether your right to request that your personal data not be further processed prevails. If your objection is legitimate, the controller will stop processing your personal data for that purpose.

RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF DIRECT MARKETING

You have the right to object to the processing of your personal data for the purpose of direct marketing (e.g. for the purpose of sending commercial messages). In that case, we will stop processing your personal data for that purpose.

You can unsubscribe from commercial messages simply by clicking on a link directly in a commercial message.

RIGHT TO LODGE A COMPLAINT

If you think the rights listed above are insufficient, or if you believe your rights have been breached in any manner, you may lodge a complaint to the supervisory authority. In the Czech Republic, it is the Office for the Protection of Personal Data. You can file a complaint by contacting the Office for Personal Data Protection at https://www.uoou.cz/.